Fault Reporting and Analysis | Service Manager

Fault Analyzer Help Desk & Knowledge Base

25 Jun 2006

Fault Analyzer is a help desk and knowledge base registry, consisting of three components: Symptoms, Faults and Solutions.

The Fault Analyzer can be accessed from the Desktop, within Jobs, or from Job Manager and is even available remotely on mobile PDA devices.

A full Import/Export facility is available allowing the import of Manufacturer Fault Analysis Codes. References such as URL links, file attachments (Word, Excel, Visio, CAD, PDF, JPG, etc.) and emails can be attached to Solutions, and a powerful search engine can help to immediately identify a problem based on a given symptom.