Technisoft | Software Assurance

(SOMETIMES REFERRED TO AS SOFTWARE MAINTENANCE)

Technisoft Software Assurance fees, terms and conditions

Software Assurance is compulsory with new sales, just like standard Sage Accpac product.

Technisoft Software Assurance is priced at 18% of Suggested Retail Price (SRP) as per Sage Accpac in order to maintain consistency in delivery of services.

Technisoft Software Assurance is not included in the sale price of the product.

If you choose not to maintain your Software Assurance from year to year, a re-instatement fee equal to 20% of the then current fee for each month of lapsed coverage will apply.

Technisoft Software Assurance will provide free service packs, version upgrades and version updates for a 12 month period commencing from the date that payment is received by Technisoft.

Please note that this does not cover new modules released by Technisoft.
     
Software Assurance Benefits

Annual software updates: Service Manager is constantly undergoing research and development to ensure that the product features and technology remain abreast with market trends, business processes and user requests.

The Software Assurance program provides you with an economical means by which to budget software expenses to ensure that your system remains current so that you continuously benefit from the advances made in software development.

Regular communication: We regularly release bulletins focused on providing you with information on the latest product features and enhancements in addition to tips and special promotions.

As a member of the Software Assurance program you are assured of being kept informed about the latest trends and software enhancements.

New function requests: No two businesses are the same. Whether it is a field you would like added, a desired process implemented, or simply to remove fields from a particular screen, you can log your request at our website and we will endeavor to implement these changes for you.  (Charges may apply for custom work.)

Custom Work discounts: Technisoft Software Assurance entitles you to a 15% discount on any custom development work undertaken on your behalf.

New product discounts: You will be entitled to special pricing on any new products that we release. This can amount to substantial savings to your business and at the same time help you derive the benefits from the new application/s.

Support issue management: If you log a support request via email or on our website, we will manage and follow up on your request both with yourself and your Sage Accpac Solution Provider to ensure that your issue is successfully resolved as quickly as possible.

(Your first port of call for service assistance and support should be directed to your Sage Accpac Solution Provider. We are however, happy to assist this process as part of our continued efforts to "exceed Your expectations".)

Documentation: You will be notified as soon as updated documentation becomes available and this will be made available to you free of charge. e.g., Manuals, Help, Quick Guides.

Contact your Sage Accpac Business Partner or Technisoft to renew Software Assurance.