Service Manager / Sage 300 Version Compatibility and Upgrade Path


Version Compatibility

Service Manager versions are consistent with Sage 300 version numbers. i.e. versions must always be identical. For example, "2021" for "Sage 300 2021" and so forth.

Occasionally we do release a “B” version that will work with the same version of Sage. e.g. 6.0A and 6.0B will work with Sage 300 2012.

Compatibility Chart 2022
Compatibility Chart 2022
Please note that support for all versions prior to Service Manager 2019 has been discontinued in line with Sage Support Policy N-2 (where N is the current version).

Upgrade Path

Upgrade Path 2022
  1. Select your current Service Manager version from the Upgrade Path (From) Column.
  2. Select the Service Manager version you wish to upgrade to from the (To) Service Manager version row.
  3. If there is a tick where the From column meets the To row then you can upgrade directly. If there is no tick then you must upgrade to another compatible version before upgrading to your desired Service Manager version.
For example if you are currently on Service Manager version 5.6B and wish to upgrade to version 2021 then you must upgrade to version 6.0A, 6.0B or 2014 before upgrading to 2021.
 
If you are using a version of Service Manager earlier than 5.3A, you must upgrade to either 5.3A, 5.3B, 5.4A or 5.5A before upgrading to 5.6A or later.


N-2 Version Support Policy

Technisoft provides support, annual product upgrades, and periodical software updates for all Technisoft customers who are current on Software Assurance.

Updates and product fixes, however are only available for the currently released version of Service Manager, as well as the two versions which precede it.

This is referred to as Technisoft’s N-2 Version Support Policy and is consistent with Sage’s policy generally.

In order to provide service to our customers, where possible, Technisoft will always try to accommodate fixes in versions older than N-2 if the software is not functioning as it should, but Technisoft reserves the right to charge for such fixes at its discretion if it is a non-supported version.

Technisoft only adds new features to the latest versions of its product range.

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